Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Shipping may not be added before your payment is complete. We shall forward the final shipping if it is not showing on your order. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We apologize if you find no amount available - we are connected to Canada Post Live and there are times their site is down - when this happens we will get the exact shipping price when we weigh the parcel and add to the order. USA - INTERNATIONAL Shipping and Customs: DELAYS in Customs. Unfortunately, there can be delays. We have noted delays occur during bad weather, holiday rush, and periods of elevated terrorists alerts in the USA. |
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| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
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| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| What is your return policy? | |
| Sale items are non refundable, Fabric is non refundable, custom made tables are non refundable. DIME snap hoops are non refundable. Please check with store on conditions Please see our Terms & Conditions for complete details regarding our return policy. |
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| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. | |
| Quilt Store Online | |
| Quilt Store Online | |
| Thank you for your interest! Please allow 24 hours for your account to be approved and fully activated. |
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